FEE PAYMENT AND INSURANCE INFORMATION



  1. Fees are due at the time that services are rendered and can be paid by personal cheque, cash, Visa, MasterCard (corporate/business credit cards may not be accepted by some professionals) or debit card. Receipts are issued at the time of payment.
  2. Under certain circumstances, we are willing to consider alternative arrangements for payment. Please speak to the professional involved if you wish to discuss post-dated cheques, cash payments, instalments or other alternatives.
  3. A fee of $10.00 will be charged for any cheque returned to us for any reason.
  4. A charge may be applied if appointments are missed or cancelled without notifying the office 24 hours in advance. Insurance companies do not cover this charge.
  5. The process of obtaining reimbursement from third party insurance companies is the responsibility of the client, although we are very willing to share our experience of the process. Please note that most insurance companies do not cover the whole cost and that the proportion covered varies considerably from one company to another.
  6. Please be sure that you check the following with your insurance company:
    1. That the psychological or social work services are covered by the policy
    2. Whether all members of the family are covered
    3. Whether the policy pays a set amount per visit or a proportion of the fee per visit or a total amount regardless of the number of sessions
    4. The time period covered by the policy (e.g. a certain amount per calendar year, a fixed number of sessions etc.)
    5. Whether the session length is specified (e.g. per half hour, per unit, per hour)
    6. Whether your policy requires a physician's referral, which will need to be sent to us in writing. If so, the company will require a copy to be submitted with your claim
    7. Whether the company requires submission of the bill or the receipt. This information can be obtained either from your benefits department or from the insurance company directly.
  7. If a number of different members of the same family are seen, it is often possible to bill to each individual in turn, thus maximizing the insurance coverage. The written referral will need to reflect this - for example "Please see (client's name) and family...".
  8. Most insurance companies accept and reimburse based on our formal receipts. However, upon specific request, an itemized statement can be provided. Please let us know if such a statement is required.


    9. IF YOU HAVE ANY QUESTIONS REGARDING THIS INFORMATION

    PLEASE DO NOT HESITATE TO ASK